Shipping Policy Of www.socoool.com

  1. SoCoool value concepts online shopping is now available in the UAE.
  2. CASH ON DELIVERY service is presently available in UAE.
  3. All shipments will be delivered through our Shipping Partner – Aramex Emirates LLC.
  4. Shipments within the UAE will take 2 to 3 working days.
  5. Customers will receive an email confirmation on their registered email once their order is processed. This email will contain the tracking code that can be used to track the status of their shipments.
  6. You will be contacted by our shipping partner to have the delivery arranged at your convenience.
  7. Shipping is calculated based on the weight/volume of the packed items and the selected destination country. For exact charges use the shipping calculator function in the shopping cart page.
  8. The shipping company offers delivery service in the UAE within major city limits; orders outside of service area will be delivered to the nearest Shipping office as per the delivery schedule and terms specified. Additional charges may apply.
  9. For out of service area kindly refer to the shipper’s website. – www.aramex.com


DUTY & CUSTOM TARIFFS FOR INTERNATIONAL DELIVERIES

  1. Duty (or customs tariffs) is set by the destination country customs authorities.
  2. These additional charges will be collected from the customer by the forwarder at the time of delivery. For custom rates please log in to www.aramex.com
  3. For more information please email info@socoool.com or call us on 056 1715163 during office working hours, Sunday to Thursday between 9:00 AM to 6:00 PM UAE


CASH ON DELIVERY (COD) POLICY

  1. We also accept Cash on Delivery (COD) as an alternative payment method.
  2. For using this service, Customer needs to pay cash to the delivery agent upon receiving your order. This service is available in United Arab Emirates only.
  3. If we receive a cancellation notice and the order has not already been processed and approved, we will cancel the order and refund the entire amount. 
  4. The customer agrees not to dispute the decision made by SoCoool and accepts SoCoool’s decision regarding the cancellation.


HOW DO I CHOOSE CASH ON DELIVERY ON CHECKOUT?

  1. On your shopping cart page click "Proceed to Checkout".
  2. Fill your address detail and click continue button.
  3. On confirm payment page go to payment option and choose Cash on Delivery and click process.


Kindly contact our customer care at info@socoool.com  or call 056 1718163 during Office working hours, Sunday to Thursday between 9:00 AM to 6:00 PM