Enjoy shopping on socoool.com with these great return policy features:
15 Days Returns
Easy and Free Returns
You can return any product you have bought, and we will take care of the return shipping costs.
If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees applied.
Initiate A Return
Call our customer support number(052 8202435) or return via My Orders page.
A pick-up will be scheduled by one of our courier services.
Return The Item
Pack the item in its original state and packaging. Hand over the package to the courier representative.
Once we receive your returned item, we will inspect it and process your refund.
Refunds will be done only through the Original Mode of Payment.
Q. I received a defective/damaged item, can I get a refund?
In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.
Q. I received a wrong item, how can I return it?
In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 15 day returns.
Q. When are ‘Returns’ not possible?
There are a few certain scenarios where it is difficult for us to support returns:
1. Return request is made outside the specified time frame, of 15 days from delivery.
2. Product is used, damaged, or is not in the same condition as you received it.
3. Specific categories like innerwear, lingerie, socks and clothing freebies etc.
4. Defective products which are covered under the manufacturer's warranty.
5. Any consumable item which has been used or installed.
6. Products with tampered or missing serial numbers.
7. Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.
8. Fragile items, hygiene related items.
Q. I have changed my mind; can I return what I have bought?
If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees applied. If you wish to return the item after receiving it, you have up to 15 days to return them, keeping the below rules in mind:
1. The item is not on the Non-Returnables list.
2. You can’t return Clearance Items clearly marked as non-returnable and displaying a No-Return Policy.
3. Only the items with ‘Retail Packaging’ never opened (Sealed/Closed Box) and still with its Original Seal can be returned.
Q. Can I return Clothing & Fashion accessories?
A. You can return any Clothing item or Fashion accessory within 15 days in the same condition you received and in the original box and/or packaging intact, as long as the item is:
1. not listed in the Non-Returnable List.
2. not Clearance Items clearly marked as such and displaying a No-Return Policy
3. in the same condition as received and with the original packaging box and tags attached